Terms and Conditions

Welcome to Sparkle Wave Media. By using our cleaning services, you agree to comply with the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

Usage of Services

You must use our services only for lawful purposes. You may not use our services in any way that violates any applicable local, national, or international law or regulation. You are responsible for ensuring that your use of our services does not infringe upon the rights of any third party.

Service Availability

We strive to provide reliable services; however, we do not guarantee that our services will always be available. We may suspend or withdraw our services without notice. You must ensure that you have access to the necessary facilities for our cleaning services to be performed effectively.

Client Responsibilities

You must provide accurate information regarding your property and any specific cleaning requirements. If you fail to disclose relevant information, we may not be able to fulfill your cleaning needs. You are responsible for securing any valuables or sensitive items prior to our service.

Health and Safety

You must inform us of any health and safety concerns related to your property. This includes any hazardous materials or conditions that may affect our staff. We reserve the right to refuse service if we believe that the environment poses a risk to our employees.

Cancellation Policy

You may cancel or reschedule your cleaning appointment by providing us with at least 24 hours notice. If you fail to provide adequate notice, we may charge a cancellation fee. We encourage you to communicate any changes in your schedule as soon as possible.

Liability Limitations

We do not accept liability for any loss or damage that occurs during the provision of our services, except where such loss or damage is caused by our negligence. You must ensure that your property is adequately insured against any potential risks associated with our cleaning services.

Contact Information

If you have any questions or concerns regarding these terms, please contact us at [email protected]. We are here to assist you and ensure that your experience with our services is satisfactory.